Website Privacy Statement
What information we hold about you and where we obtain this from
How we use your personal data and the lawful basis for doing so
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Purposes for which we process your personal data |
The basis on which we can do this (this is what the law allows) |
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In order to perform our contractual obligations to you. |
To deliver the Service Plan or service provided under the contract, |
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Your details may be used by us to market and promote other our products and services. |
The processing is needed to pursue our legitimate interest in operating our business. You can object to this contact at any time. |
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To administer your account, including financial transactions for your Service Plan |
The processing is needed in connection with any contract that you may enter into with us. |
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To service providers / service engineers to undertake the repair to your appliance and to provide us with relative technical information. |
This process is needed to enable us to fulfil our contract with you and arrange a repair. |
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To assist in the prevention and reduction of fraud and other financial |
The processing is needed for us to comply with our legal requirements |
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In the interests of security and to improve our service, |
The processing is needed to pursue our legitimate interest in the management and operation of our business |
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To meet the requirements of any relevant regulator or dispute resolution |
The processing is needed to enable us to fulfil our regulatory and legal requirements. |
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To enable us to market and promote similar products and services to those |
The processing is needed to pursue our legitimate interest in operating our business. You can withdraw your permission at any time. |
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To enable us to carry out profiling analysis to help us develop our products/services and to better understand our customers and prospective customers. We will ensure that any data will be anonymised. |
The processing is needed to pursue our legitimate interest in operating our business |
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To assist with training and prevent fraud telephone calls are recorded. |
The processing is needed to pursue our legitimate interest in operating our business. |
Your Rights
- Provide a copy of your personal information that we hold about you.
- Right to be forgotten and have all the data that we hold about you erased.
- Ask us to correct or delete unnecessary or inaccurate personal information.
- Object to any automated decision, including profiling which may have been used.
- Restrict or to object to the use of your personal information at any time.
- Where we rely on your consent to use your personal information, you can withdraw that consent at any time.
- Provide your personal data in a structured, commonly used and machine-readable format and to have your personal data transferred to another controller.
- The right to make a complaint to the Information Commissioner’s Office. For more information, please visit ico.org.uk
Disclosures to third parties
We may pass your data to other organisations such as auditors, external consultants, credit providers, banks, regulators, repairers and appliance suppliers to enable us to fulfil the contract and meet our regulatory requirements.
How we contact you about other products and services
We will use your personal data to let you know about similar products and services that could be of interest to you. This is based on the “soft opt-in” set out under the Privacy and Electronic Communications Regulations.
Depending on your preference, we may contact you by post, telephone or e-mail. You will be given the option to stop receiving any communications from us in this regard at any time. However, please note that this will not affect us contacting you about the servicing of products that you have specifically requested from us.
You can change or remove your consent at any time.
Cookie Policy
What information do we collect?
We may collect, store and use the following kinds of personal data:
- information about your visits to and use of this website;
- information that you provide to us via or online contact forms.
Information about website visits
We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, for marketing purposes, and to improve the website’s usability. We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may send a cookie which may be stored on your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to recognise your computer when you visit our website, and to personalise our website for you. Most browsers allow you to refuse to accept cookies but this will, however, have a negative impact upon the usability of many websites.
We may also use the information for marketing purposes and to improve the website’s usability.
Third Party Cookies
Pages with embedded content from the online chat, Tidio, other websites such as Facebook and Instagram, may present cookies. Maples Marketing Limited does not control the dissemination of these cookies. You should check the relevant third-party website for more information about these.
How do you change your cookie settings
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org or www.aboutcookies.org .
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
tracking cookies.
Cookie name : _ga_gat
Description : These are Google Analytics cookies and we use them to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site’s analytics reports. You, can opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout?hl=en
Changes to this policy
This Privacy Policy may vary from time to time so please check it regularly.
